Notes & AGB's

Arrival/Departure

Your parking space is at your disposal from 13:00 hrs on the day of arrival and until 12:00 hrs on the day of departure. Please note the parking space limits and the time of departure. If you depart after 12:00 noon or use another parking space, we will charge you the fee.

Payment

You pay your accommodation fee on the day of your departure. No card payment possible.

Cancellation of parking space

Our claim to the agreed remuneration remains valid even if you do not commence, cancel or depart early. Cancellation is only valid in written form. In the event of cancellations or changes to the booking (departure or earlier departure), the following cancellation rates will be charged:

Cancellation up to 7 days before arrival free of charge
Cancellation from 7 days before arrival will incur a handling fee of 20,- €.
Arrival/Departure

The rental accommodation is available from 15:00 on the day of arrival. The apartment, chalet, mobile home or holiday home must be handed over by 10:00 a.m. on the day of departure. The guest room must be vacated by 11:00 am.

Pet

Pets are allowed in our rental accommodation. For the stay we charge 3,- per pet/night.

Cleaning

Your apartment, chalet, mobile home or holiday home is to be left cleaned. All prices include bed linen, heating, electricity and water. Towels are to be brought along.

Enjoy your holiday to the full

Extra final cleaning for 50,- €
Choose this comfort and let us clean your holiday home on your day of departure.

After your departure your accommodation will be checked for cleanliness and damage. Should the (cleaning) work have to be carried out by the property management, this will be charged to you in the amount of the expenditure. You will be informed of this in writing.

Payment

100% of the tour price must be paid within 14 days of reservation.

Cancellation of rental accommodation

Our claim to the agreed remuneration remains valid even if you do not commence, cancel or depart early. Cancellations are only valid in written form. In the event of cancellations or changes to the booking (departure or earlier departure), the following cancellation rates will be charged:

Cancellation up to 3 three months before arrival free of charge + 20,- € handling fee
Cancellation from three to two months before arrival 50 % of the total price + 20,- € handling fee
Cancellation from two to one months before arrival 75 % of the total price + 20,- € handling fee
Cancellation one month to 14 days prior to arrival 90 % of the total price + 20,- € handling fee
Cancellation from 14 days before arrival 100 % of the total price
- Please use the paths on the site and not our green slopes.

- The pitch for your tent / motorhome / caravan will be determined and allocated by us. An independent change of place is not possible.

- Please be considerate towards other guests. All facilities and installations are to be protected.

- In the interests of environmental protection, please observe the applicable waste regulations, in particular the waste separation regulations (see next page for instructions).

- No barriers, trenches or open fireplaces may be erected. When grilling (in fireproof containers away from the ground) with charcoal and dry wood, always pay attention to smoke development. Your neighbour must not be affected.

- Do not hammer small stones on electricity boxes and terraces. On departure, please remove any remains of wood and stone from the pitch.

- You can order fresh rolls from the Hunsrück country baker for the following day until 17:00 at the reception. The bread rolls can be picked up from 8:00 to 10:00 o'clock.

- Our resting time is from 22:00 o'clock to 8:00 o'clock. During this time you are not allowed to enter the campsite by car. In the interest of all we ask you to behave calmly during this time.

- Driving with all types of vehicles is only permitted on the designated paths at walking pace (10km/h). Please be considerate of children.

- Smoking is absolutely prohibited in the sanitary buildings and all public facilities.

- For the showers you need 50 cent coins (for 4 minutes).

- Day visitors and visitors staying overnight are subject to registration and fees.

- Departure for pitches until 12:00, otherwise another night will be charged.

- The keys for the guest room will be handed over by 11:00 a.m. at the latest.

- The keys for the apartment, chalet, mobile home and holiday home will be handed over by 10:00 a.m. at the latest.

- Cash: cash. We do not accept card payments. Do not forget the blue barrier key on departure!
- Use of the playground at your own risk.

- Pushes and shoes are forbidden on the bouncy cushion.

- For ball games of any kind, please use the multifunctional playground.

- In the swimming pond, please observe the applicable bathing regulations.

- Gemstone search for children (free) at 10.15 am at the gemstone water playground.

- Only clean stones with brook water (no drinking water).

- Children can search for gold (pyrite) free of charge without a fixed time.

Parents are responsible for their children.
- Any contamination of the campsite by dogs must be removed immediately by the owner.

- Please use the nearby forest area.

- Dogs must be kept on a short leash.

- Please do not leave your dog alone in the motorhome/caravan/tent if he is not used to it.

- Dogs are not allowed in the sanitary buildings. This prohibition also applies to the gemstone water playground and the swimming pond.
- Waste should only be disposed of in the containers provided for this purpose. In the interests of environmental protection, please observe the applicable waste regulations and, in particular, waste separation. You will find our recycling yard in the site plan.

- Glass containers: Bottles, jars (no returnable bottles)

- Yellow sack: Cans, beverage cans and tin cans, aluminum, margarine and milk cups, milk cartons, plastics, plastic bottles

- Paper box: Cartons, newspapers (bundled)

- Residual waste containers: Residual and household waste

For the sake of the environment: Help to avoid garbage and save water. Thank you!